EasyEats knowledge base and support documentation.
Frequently Asked Questions
Does this replace automated SMS text notifications?
Not at all! Automated SMS texting is a primary feature of EasyEats and will continue texting your customers when their order is ready. The Ready Up display is an added visual tool for waiting crowds so customers can see their status at a glance before grabbing their phones.
What hardware do I need for the Order Status Board?
All you need is any screen with a built-in web browser! A budget-friendly Smart TV, a regular TV or monitor connected to a streaming stick (like an Amazon Fire TV stick or Google TV), or a wall-mounted tablet will work seamlessly.
How do order numbers get updated on the screen?
Updates happen automatically in real time! As your kitchen team bumps orders on the EasyEats Kitchen Display System (KDS) or marks them ready on the POS, the display updates instantly over the web—and your automated text goes out at the exact same time. ⏱️
Can I run both a Digital Menu Board and an Order Status Board?
Yes! You can run as many display links as you have screens. Put a Digital Menu Board on one screen to boost sales and an Order Status Board on another to manage pickup lines—all at zero extra cost. 🍔📺
How do I clear customers from the "Order Ready" section.
Customers will clear automatically after 10 minutes if you have one stage ordering. If two stage