EasyEats knowledge base and support documentation.
Frequently Asked Questions
What if I do not want the printer paper to be sticky. Can I use it in a ticket rail?
All tickets are printed with a backing initially on them. To use in a ticket rail, simply do not remove the backing. If you want to use as a sticker, simply remove the easy peal backing and it becomes a sticker.
Can I print separate tickets for different parts of an order?
Yes. In POS Settings, open the Printer section and set Receipt Print Mode. “One Per Item Type” prints a master receipt plus one ticket for each category in the order (entrees, appetizers, sides, desserts, drinks). “One Per Item” prints a master receipt plus one ticket for each item.
Can I print item stickers without the full receipt?
Yes. Set Receipt Print Mode to “One Per Item (No Master Receipt)”. Each item gets its own ticket and no full receipt prints.
How are combos printed in the one-per-item modes?
A combo counts as a single item, so it prints on one ticket instead of one ticket for each part of the combo.
Why did my order print more than one label?
Check your Receipt Print Mode setting. Every mode except “Default” prints more than one label per order. If it is set to “Fixed Count”, the number of copies comes from the Fixed Receipt Count setting. To go back to one label per order, set the mode to “Default”.
Can I print only online orders, or only orders entered on the POS?
Yes. In the Printer section of POS Settings, use Print POS Orders and Print Online to turn printing on or off for each type of order. Both are on by default.
Which Brother printers and paper work with EasyEats?
The Brother QL-820NWB is recommended. The QL-710W, QL-810W and QL-820NW are also supported. The paper is 62mm wide, either standard (W62) or black/red (W62RB). Set Printer Model and Printer Paper in POS Settings to match your printer and roll. If the printer reports a wrong label error, the paper setting is the first thing to check.